Troubleshooting Your Flow Setup Issues

Computers want to work well for us, but sometimes they just don't get it done. Don't hit them with a mallet, give them a helping hand.

The following issues have been reported from the field due to inconsistencies in installed components or operating systems. Resolutions are provided.

ISSUE #400 - Server Error in 'XXXXXXXX' Application. Unrecognized attribute 'targetFramework'

This is caused when the Application Pool is trying to run a .NET 4.0 application on the .NET 2.0 CLR.

Steps for resolution

Step 1 - Open the Control Panel

Step 2 - Open the Administrative Tools

Step 3 - Launch the Internet Information Services (IIS) Manager

Step 4 - Click on the Application Pools node

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Step 5 - Find the DefaultAppPool

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Step 6 - Double click on this and set the .NET Framework to v4.0.xxxxx

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Step 7 - Click OK and refresh your browser to see the page render properly

Step 4 - roll out the Web Sites tree until the system you are managing becomes visible. Right click and choose properties, then click on the ASP.Net tab. Select 4.0.xxxx and click OK. The IIS application will be restarted for you.

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ISSUE #401 - Installation Incomplete. The installer was interrupted before BL Flow could be installed.

This is caused on MS Server installations when the IIS 6 Metabase has not been added as part of the feature set.

Steps for resolution

Step 1 - Open the Administration Control Panel

Step 2 - Launch the Programs and Features manager

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Step 3 - Click on Turn Windows Features On/Off

Step 4 - Find the IIS Branch and expand it.

Step 5 - Expand the Web Management Tools branch

Step 6 - Expand the IIS 6 Management Compatibility branch

Step 7 - Enable IIS Metabase and IIS 6 Configuration Compatibility

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Step 8 - Click OK to install

Step 9 - Try the Flow installation again.

ISSUE #402 - Headshot Upload Fail.

This is caused when write permissions are not set on the required upload folders in the C:/Inetpub/wwwroot location. See steps in top of doc on Configuring .

Troubleshooting Your Player Connection Issues

ISSUE #500 - Player Error: "Can’t open connection to elections database.  Unable to connect to any of the specified MySQL hosts."

When your Player is first installed the default server is set to localhost. That will not be the value of your database server and you will have to obtain the IP of your database server and enter it into the preferences dialog.

Steps For Resolution A

Step 1 - On the database server, open a Command Prompt and type in "ipconfig"

Step 2 - The results returned will contain the IPv4 address of the server (second value down)

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Step 3 - Enter it into the preferences dialog back on your Xpression system, in the Player field for "Server"

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Steps For Resolution B

Step 1 - Open the Control Panel

Step 2 - Open the Windows Firewall

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Step 3 - Use the Advanced Settings link

Step 4 - Under Inbound rules, select New Rule

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Step 5 - Under what type of rule, select PORT

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Step 6 - Click NEXT and then under the next dialog enter 3306. This is the port that the database communicates with the server on

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Step 7 - Click NEXT and then under the next dialog click NEXT again. The default "Allow the Connection" should be highlighted.

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Step 8 - The defaults are fine for the next dialog as well, click the NEXT button

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Step 9 - give you rule a fun name!. Click FINISH

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Try connecting to the database server again with your player.