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TweetOut Twitter Reader is a utility that runs in the background on the TweetOut server.

This utility reaches out to Twitter and returns valid content based on your topic searches created in Flow.

Important: This utility must be running in order to receive new content. If you are troubleshooting a lack of new content, ensure that the TweetOut Twitter Reader utility is running and functional. Your troubleshooting steps differ depending on how you access TweetOut, as follows.

Running a Cloud Instance of TweetOut? 

Customers using a cloud instance of TweetOut do not need to manage the TweetOut Twitter Reader themselves; Bannister Lake manages it for you. For assistance with your instance of TweetOut Twitter Reader, contact Bannister Lake Support.

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In this section:

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Running a Local Instance of TweetOut?

Customers using a local instance of TweetOut can access and manage their own instance of TweetOut Twitter Reader.

  • In a standard installation, TweetOut Twitter Reader is available on the server, also known as the Flow Server or database server.
  • In a custom installation, TweetOut Twitter Reader may be located elsewhere. See your local System Administrator for details.

Access

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Twitter Reader

To access the TweetOut Twitter Reader utility, run the utility from its desktop icon on the server.

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When the utility opens, you can configure the following:

 

OptionDescription
Rate LimitTwitter only allows clients like TweetOut Twitter Reader to make a limited number of calls for new data in a given hour to protect against querying for Tweets too frequently and to control abuse. If the rate limit reaches zero (0) no new tweets will be retrieved.
 
To avoid exceeding Twitter’s limits, disable any unnecessary TweetOut topics here by clearing the topic’s Enabled option.
TopicsYou can review all of the Twitter topics configured via Flow, and review whether or not they are currently enabled.
New TweetsReview the number of new Tweets added on the last data retrieval.
Countdown For Next ReadBy default, TweetOut Twitter Reader attempts to retrieve data every two (2) minutes.
 
The countdown frequency can be adjusted via File > Preferences; however, the minimum value must be one (1) minute or more.
Read NowTrigger an immediate data retrieval by clicking Read Now to bypass the countdown clock.
File > Preferences 

The TweetOut Twitter Reader utility must be configured to connect to your database. Connection and user authentication values would have been correctly configured during the initial installation.

Use caution when modifying these values.  Image Removed  

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From this dialog you also:

  • Test your connection to your database by clicking Test Connection. This can be a handy troubleshooting step.
  • Control whether Tweets returned include hypertext links or not using the Remove Links From Tweets option.
  • Set theCountdown For Next Read Tweets Ever  value, in seconds. You will not be able to set this value lower than 60 seconds.
Help > Open Today’s LogTweetOut Twitter Reader generates a log file of its activities while it’s running.
You can review this log file. Using the date and time, you can confirm that TweetOut Twitter Reader is connecting and returning Tweets successfully.